Refund policy

Last updated: October 16, 2026

How to start a return

Whether return or cancellation requests are accepted depends on the terms and your rights under applicable law.

Damages and issues

We want you to have peace of mind and a positive experience when making a purcahse. Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Please take photos of damaged items to assist in your return.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

Your rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To inquire about a return or report damaged items, please contact us at info@nextlevelcollectables.com.au