Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or if you have any questions, you can contact us at sales@nextlevelcollectables.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Change of mind
We do allow change of mind purchases under the following conditions.

• Sealed Product only.  We do not offer change of mind purchases on any singles purchased.  Only for sealed products that are still sealed when returned.
• Change of mind returns, once approved will result in store credit only.  
• You as the buyer are responsible for shipping the item back to us if you change your mind.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nextlevelcollectables.com.au.

 

Credit